CR > I’m here to help you with this, G.E.I am glad we are able to clarify that if this thing happen again, we expect you to contact us in time. > I’m also going to give this chat a poor rating when I’m done. I’m tired of Comcast’s poor customer service and I don’t want to give you guys any more of my money. > It does not matter what date this happened or when I am telling you about it. CR > But G.E., I do hope you understand that the order was made successfully and it’s already beyond or very far from the date the order was made.CR > If this happened to be just a misapplied payment or something that is an error on Comcast side, then we’ll be gladly honor a credit on it. ![]() Make it easy on yourself and do the right thing. If you do not extend a credit for this, I’m going to cancel my Comcast service right now. It should not matter what date this happened. > Look, I know you have the power to extend a courtesy credit. CR > Our system won’t even recognize that the show was not working since the order was successfully processed.CR > If we take a look at it, today’s date is really beyond and is far from the date of the order.However, it was really not a problem considering a credit or removing the charge if it was brought to our knowledge the exact date of order and the show was not working. CR > G.E., i really understand how inconvenient it is spending out money.> It’s only $2.99, but it’s a matter of principle. ![]() Your service did not deliver as promised, so I should not have to pay for it. CR > Since the charge is system generated.CR > I am referring on the date that the show did not work,.If you were able to contact us, we can somehow consider removing the charge. however those shows were ordered on separate dates. > why would I pay twice for the same movie knowingly? > and I didn’t think I’d be charged in the first place since the movie never worked > Hmm… I didn’t know about that contrived rule. CR > G.E., only we can consider removing the charge if you were able to contact us on the exact date that you found out that the show is not working.> No, I just went back in to it a second time b/c the first time didn’t work. CR > If I may ask, were you able to contact us when the first Wrestler on Demand did not work?.CR > No worries G.E., I will be glad take a look at your account to confirm all information and take care of your concerns regarding your Comcast bill now.CR > My sincere apologies for the inconvenience.> The first didn’t work, so when I went back, it charged me a second time. > Question – on my latest bill, I had two charges for The Wrestler, On Demand And for that, I’ll change the rep’s name to “CR” (customer rep) to protect his anonymity (because I’m a nice guy). ![]() I don’t like to see anyone get fired and since I’ve had similar experiences with Comcast, I believe this particular experience is a systematic Comcast issue, not a particular service rep.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |